Shipping & Return Policy

Last Updated: September 6, 2026

Thank you for shopping with Termila Juice. We carefully prepare and package our juices to help ensure your order arrives in good condition.

Shipping

Orders are processed as quickly as possible after payment is confirmed. Processing and delivery times may vary depending on the destination, order size, carrier, weekends, holidays, weather, and other circumstances outside our control.

Once your order has shipped, tracking information may be provided when available.

Please make sure your shipping address is complete and correct before submitting your order. Termila Juice is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

Large wholesale, case, and pallet orders may have different processing times and shipping arrangements.

Damaged, Leaking, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, leaking, or incorrect, contact us as soon as possible and include:

• Your order number
• Your name
• Photos of the damaged or incorrect products
• Photos of the shipping box or packaging
• A brief description of the problem

After reviewing the claim, we may offer a replacement, store credit, or refund when appropriate.

Returns

Because Termila Juice sells beverage products, we do not accept returns of opened, consumed, or partially used products.

For food-safety reasons, we generally cannot accept physical returns of juice products once they have been delivered.

If there is a problem with your order, please contact us so we can review the situation.

Refunds

Approved refunds will be issued to the original payment method whenever possible. Processing times after a refund is issued depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is due to an error made by Termila Juice.

Lost or Missing Packages

If tracking shows that your package has been lost or there has been an unusual shipping delay, please contact us. We will review the shipment information and assist with the next appropriate step.

If tracking shows the package as delivered but you cannot locate it, please check the delivery area and contact the shipping carrier. You may also contact us for assistance.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing, production, or shipping.

Wholesale & Bulk Orders

Wholesale, bulk, custom, and pallet orders may be subject to separate shipping, cancellation, damage-claim, and refund terms agreed upon before the order is processed.

Contact Us

For questions about shipping, damaged orders, refunds, or order problems, contact:

Termila Juice
Website: TermilaJuice.com
Phone: 786-501-1214