Refund policy
Return & Refund Policy — Termila Naturals
Effective Date: August 25, 2026
At Termila Naturals, we want customers to be satisfied with their orders. Because many of our products are fresh, perishable, or consumable, the following return and refund rules apply.
Perishable Juice Products
For food safety and quality reasons, juice products cannot be returned once delivered. We cannot accept returns of opened, used, partially consumed, or refrigerated/perishable products.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, spoiled, or incorrect, please contact us within 24 hours of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photos of the product and packaging
After reviewing the issue, we may offer a replacement, store credit, or refund, depending on the circumstances.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the problem resulted from an error by Termila Naturals.
Customer Shipping Information
Customers are responsible for providing the correct shipping address. We generally cannot provide refunds for orders delivered to an incorrect address supplied by the customer.
Failed or Missed Delivery
Because our juices may be perishable and require refrigeration, customers should make reasonable arrangements to receive their orders promptly.
We cannot guarantee refunds for products that spoil because a delivery was left unattended, refused, or not retrieved promptly after a documented delivery attempt.
Cancellations
Contact us as soon as possible if you need to cancel an order. Once an order has been prepared, packaged, or shipped, cancellation may no longer be possible.
Contact Us
If there is a problem with your order, please contact us through the customer service information listed on our website.
Termila Naturals
Fresh. Natural. Made for You.