Shipping policy

Shipping Policy — Termila Naturals

Effective Date: August 25, 2026

At Termila Naturals, we carefully prepare and package every order to help ensure your products arrive fresh and in good condition.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, promotions, weekends, or periods of high order volume.

Once an order has shipped, customers may receive tracking information when available.

Fresh Juice Shipping

Our juices are fresh and may require refrigeration. Juice orders are packaged with care to help maintain product quality during transportation.

Please refrigerate your juice immediately upon delivery.

Do not consume a juice if the bottle arrives damaged, leaking, unusually swollen, or if you have reason to believe the product is unsafe.

Shipping Times

Estimated delivery times are shown during checkout when available. Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order. Termila Naturals is not responsible for delays or losses resulting from an incorrect or incomplete address provided by the customer.

Delayed or Lost Packages

Once a package is transferred to the shipping carrier, unexpected delays may occur. If your tracking information shows an unusual delay or your package appears lost, please contact us so we can help investigate the issue.

Damaged or Leaking Packages

If your order arrives damaged, leaking, or otherwise unusable, please contact us within 24 hours of delivery.

Include your order number and clear photos of the package and affected products. We will review the situation and determine whether a replacement, refund, or store credit is appropriate under our Refund Policy.

Perishable Product Deliveries

Customers should make arrangements to receive perishable deliveries promptly. Termila Naturals cannot guarantee refunds for products that deteriorate because a package was left unattended for an extended period after confirmed delivery or was not retrieved promptly.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us promptly with your order number so we can review and correct the issue.

Contact Us

For questions about shipping or an existing order, please contact us through the customer service information provided on our website.

Termila Naturals
Fresh. Natural. Made for You.